Case study
TELUS — Knowledge Management System
An internal knowledge management system with document sharing and messaging that reduced ticket backlog and improved resolution rates.
The problem
Internal support teams needed to share documents and exchange messages efficiently to keep support tickets moving.
The scope
Design and development of an internal knowledge management system (KMS).
Engagement
- Client
- TELUS
- Divisions involved
- Web Development
- Industry
- manufacturing distribution
Work performed
- KMS development
- Built a knowledge management system for internal use — teams share documents and exchange messages.
Results
- Operational improvement
- The system reduced ticket backlog and resulted in a higher resolution rate with support tickets.
Results describe the work and outcomes reported for this engagement.
Related services
Discuss a project like this
Tell us about your goals — we will respond with a clear, written answer.
